FAQ
General
Which payment methods do you accept?
At dbcustoms.de, you can pay securely and conveniently. We accept the following payment methods:
- PayPal: Fast and secure payment with buyer protection.
- Credit card: Visa, MasterCard and other major providers.
- Sofortüberweisung: Direct transfer via your online banking.
- Klarna: Flexible payment by invoice or in installments.
- Prepayment: Transfer the amount in advance and receive the goods after receipt of payment.
If you have any questions about payment methods, please contact us!
Can I change or cancel my order later?
Yes, you can change or cancel your order as long as it hasn't been shipped yet. Please contact us as soon as possible via our customer service and provide us with your order number.
If your order has already been shipped, you can return it after receipt in accordance with our return policy.
How quickly do you answer questions?
We strive to answer your questions as quickly as possible. You will usually receive a response from us within 48 hours, often much sooner.
If you need urgent help, you can reach us directly via WhatsApp at +49 176 28910263 or via social media. We're here for you!
Products
What tuning parts do you offer?
At dbcustoms.de, you'll find a wide selection of high-quality tuning parts that will enhance your vehicle not only visually but also functionally. These include:
- Body parts: front and rear spoilers, diffusers, side skirts and body kits.
- Interior tuning: steering wheels, shift paddles and ambient lighting for a personalized driving experience.
- Lighting: Taillights and other stylish upgrades for a modern look.
- Digital speedometers: High-quality displays for many vehicle models that combine the latest technology and stylish design.
- Performance upgrades: components that increase your driving pleasure.
- Custom-made parts: Parts tailored to specific customer requirements.
Our product range is constantly expanding so you can find the best tuning options for your vehicle. Just visit our shop and discover what's right for your car!
Are your products compatible with my vehicle model?
All our products are designed for specific vehicle models. You'll find detailed compatibility information in the product descriptions. If you're unsure, please contact us with your vehicle's details – we'll help you find the right part.
Is there a warranty on the parts?
Yes, we offer a warranty on our products in accordance with legal requirements. If you have any questions about the warranty conditions or the process, we are available to help you at any time.
Do you sell original or replica parts?
We offer both high-quality replica parts and custom-made parts that meet the highest standards. Each product is carefully tested to ensure quality and durability.
Do you also offer individual customizations?
Yes, we offer customization options to perfectly tailor your vehicle to your specifications. Simply contact us with your requirements, and we'll advise you on the options available.
Is there a way to order a specific part that is not available in the shop?
Of course! If a part isn't available in the shop, please feel free to contact us. We'll check whether we can order the product you want for you or offer an alternative. Your request is important to us!
Can I use the tuning parts without TÜV?
It depends on the specific part. Some of our tuning parts are street legal and have the appropriate certification, while others are only suitable for racetrack use. You can find the details in the product description. We're happy to help you with any questions.
Are the parts approved for road use?
Many of our products are approved for road use and meet legal requirements. If a part requires special approval, such as a TÜV parts certificate, we'll let you know. Contact us if you're unsure.
Do I need to pay attention to anything special when installing a part?
Proper installation is crucial. Some parts require specific adjustments or TÜV approval. Please ensure you follow the instructions in the product description and, if applicable, any legal requirements.
Ordering and delivery
How long does it take to ship my order?
Shipping typically takes 5-10 business days. Please note that personalized products may take up to 40 days to ship.
How much are the shipping costs?
Shipping costs depend on the size and weight of your order. The exact costs will be displayed during the checkout process before you complete your purchase.
Do you also ship abroad?
Yes, we also ship our products internationally. Shipping costs and delivery times vary depending on the destination. You'll find a detailed overview during the ordering process. We're happy to help with any questions you may have regarding international orders.
How can I track the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this to check the status of your package online at any time.
What do I do if my package arrives damaged?
If your package arrives damaged, please contact us immediately. Send us photos of the damaged package and products, along with a brief description of the problem. We'll work with you as quickly as possible to resolve the issue, whether that's a replacement or a refund. Your problem is in good hands with us!
Installation and fitting
Can I have you install the parts?
Yes, we offer professional installation services for many of our products. Simply contact us to schedule an appointment, and we'll take care of the professional installation.
Can I do the installation myself or is a specialist workshop necessary?
That depends on your DIY skills and the product. Some parts can be easily installed by yourself, while others require a specialist workshop. If you're unsure, we 're happy to advise you.
Returns and complaints
What do I do if an item is faulty?
If an item is defective, please contact us immediately. Send us photos of the defect and a description of the problem. We will arrange a replacement, repair, or refund as quickly as possible.
How does the return process work?
If you wish to return an item, please contact us first to initiate the return process. We will provide you with the necessary information and explain how to return the item.
How long do I have to return my order?
You have 14 days to return your order, provided the goods are unused and in their original condition. Please see our Returns Policy for more information.
Are there any costs for returns?
Return shipping costs depend on the reason for the return. We will cover the costs for defective or incorrectly delivered products. For returns for other reasons (e.g., cancellation), you are generally responsible for the return shipping costs yourself. We will be happy to provide you with more detailed information.
How can I file a complaint?
If you would like to submit a complaint, simply contact us via email (info@dbcustoms.de) or using our contact form . Please describe the problem as precisely as possible and attach photos if possible. We will process your request as quickly as possible.
Social media and collaborations
Where can I find you on social media?
You can find us on Instagram, TikTok, and YouTube under the name davidbese1. Check us out for exciting insights and updates!
Can I contact you for special projects or product requests?
Of course! We welcome inquiries for special projects or individual requests. Just write to us, and we'll discuss how we can support you.
Didn't find a suitable answer?
No problem! Contact us directly via our contact page. Our team will be happy to assist you with your request. We look forward to hearing from you!